Returns & Refunds

Overview

Ol’ Natural wants every customer to feel supported and informed. Because many of our products are personal care items used on the body, returns may be limited for hygiene and safety reasons.

Please review your order carefully before checking out. If you have a question about a product, scent, gift set, or ingredient before ordering, contact Ol’ Natural and we will be happy to help.

Return Window

If you believe your order may be eligible for a return, please contact Ol’ Natural within 14 days of delivery.

Return requests made after this window may not be accepted unless required by applicable law or approved by Ol’ Natural on a case-by-case basis.

Eligible Returns

To be considered for a return, eligible items must generally be:

• Unused, unopened, and in original condition.
• In the original packaging where applicable.
• Accompanied by the order number or proof of purchase.
• Approved by Ol’ Natural before being shipped back.

Contacting us does not guarantee that a return will be accepted. We will review the request and provide next steps if the item is eligible.

Items That Cannot Be Returned

For hygiene, safety, and quality reasons, the following items are generally final sale and cannot be returned:

• Opened or used soap, body wash, or personal care products.
• Products with broken seals, missing packaging, or signs of use.
• Custom, special-order, or personalized items.
• Gift cards, if offered.
• Sale, clearance, or final-sale items.
• Items returned without prior approval.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing an item, please contact Ol’ Natural as soon as possible.

To help us review the issue, include:

• Your order number.
• A short description of the issue.
• Photos of the item, packaging, and shipping box if damaged.
• Your preferred contact information.

Once reviewed, Ol’ Natural may offer a replacement, store credit, refund, or another resolution depending on the situation.

How to Start a Return

Please do not send items back without contacting Ol’ Natural first. Unapproved returns may not be accepted or refunded.

To start a return request, contact us through the contact page with your order number, the item you are asking about, and the reason for the request. If the return is approved, we will provide instructions for the next steps.

Refunds

If a refund is approved, it will usually be issued back to the original payment method used at checkout.

Refund processing times can vary depending on Shopify, the payment provider, your bank, or your credit card company. Once a refund is issued, it may take additional time before the funds appear on your statement.

Original shipping fees may be non-refundable unless the refund is related to an error by Ol’ Natural, a damaged item, or another approved issue.

Return Shipping

If a return is approved, Ol’ Natural will confirm whether the customer is responsible for return shipping or whether a return label will be provided.

Customers may be responsible for return shipping costs when the return is due to preference, change of mind, or ordering the wrong item.

We recommend using a trackable shipping method for approved returns. Ol’ Natural is not responsible for return packages that are lost or damaged in transit.

Exchanges

Exchanges may be available for eligible unopened and unused items, depending on product availability and the reason for the exchange.

If you received the wrong item or your item arrived damaged, contact Ol’ Natural with your order details so we can review the situation and provide next steps.

Order Cancellations

If you need to cancel an order, contact Ol’ Natural as soon as possible. We will do our best to help if the order has not yet been processed, packed, or shipped.

Once an order has been fulfilled or handed to the carrier, cancellation may no longer be possible.

Gift Sets

Gift sets may only be eligible for return if all included items are unused, unopened, complete, and in original condition. Partial gift set returns may not be accepted.

If a gift set arrives damaged or incomplete, contact Ol’ Natural with your order number and photos so the issue can be reviewed.

Reiki Clinic Services

Ol’ Natural Reiki Clinic services, workshops, mobile Reiki sessions, animal Reiki sessions, and corporate wellness offerings are not physical products and are handled separately from product returns.

Cancellation, rescheduling, deposit, and refund terms for Reiki services may depend on the session type, booking arrangement, location, event size, and timing. Please contact Ol’ Natural as early as possible if you need to change or cancel a Reiki-related booking.

Wholesale, Retail & Bulk Orders

Wholesale, retail partnership, bulk, custom, or special orders may have separate return, refund, and cancellation terms. These terms may be confirmed directly with Ol’ Natural before fulfillment.