Privacy Policy

Overview

Ol’ Natural respects your privacy. We collect only the information reasonably needed to operate our website, process orders, respond to inquiries, provide customer care, manage newsletter signups, and support Ol’ Natural Reiki Clinic communications.

By using this website, submitting a form, joining our newsletter, or placing an order, you agree that we may collect and use your information as described in this Privacy Policy.

Information We Collect

Depending on how you interact with Ol’ Natural, we may collect the following types of information:

• Contact information: name, email address, phone number, billing address, shipping address, and message details.
• Order information: products purchased, order notes, delivery details, order history, and customer support information.
• Payment information: payment details are processed through secure payment providers and Shopify. Ol’ Natural does not directly store full credit card numbers.
• Newsletter information: email address, subscription status, and related marketing preferences.
• Reiki inquiry information: details you choose to share when asking about private Reiki, mobile Reiki, animal Reiki, workshops, community sessions, or corporate wellness.
• Website usage information: device information, browser type, pages visited, approximate location, cookies, analytics data, and similar technical information.

How We Use Your Information

Ol’ Natural may use personal information to:

• Process, fulfill, and manage orders.
• Provide customer service and respond to questions.
• Send order confirmations, shipping updates, and service messages.
• Manage newsletter subscriptions and send updates when you opt in.
• Respond to Reiki Clinic inquiries and booking questions.
• Review wholesale, retail, or partnership inquiries.
• Improve our website, product pages, customer experience, and services.
• Prevent fraud, protect website security, and comply with legal obligations.

Shopify, Payments & Checkout

Our online store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products, process orders, manage checkout, and support customer transactions.

When you place an order, your personal information may be processed by Shopify and connected service providers for checkout, payment processing, fraud prevention, shipping, taxes, analytics, and store operations.

Payment information is handled through secure payment processors. Ol’ Natural does not directly store complete payment card details.

Cookies, Analytics & Website Technology

Our website may use cookies, pixels, analytics tools, and similar technologies to keep the site working properly, remember preferences, understand website traffic, improve customer experience, and support marketing or advertising features.

Depending on your location and Shopify customer privacy settings, you may see cookie banner options or privacy controls that allow you to manage certain tracking preferences.

You can also adjust cookie settings in your browser. Some parts of the website may not work properly if essential cookies are blocked.

How We Share Information

Ol’ Natural does not sell your personal information directly to unrelated third parties. We may share information with trusted service providers when needed to operate the business, including:

• Shopify and ecommerce platform providers.
• Payment processors and fraud prevention services.
• Shipping carriers and fulfillment partners.
• Email marketing or newsletter platforms.
• Review, analytics, website, or customer support tools.
• Professional advisors or legal authorities when required by law.

These providers may only receive the information needed to perform their services for Ol’ Natural.

Newsletter & Marketing Communications

If you sign up for the Ol’ Natural newsletter, we may send you product updates, good-news notes, Reiki Clinic updates, seasonal releases, and other brand communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting Ol’ Natural.

Transactional emails, such as order confirmations or shipping updates, may still be sent when needed to complete your purchase or provide service.

Ol’ Natural Reiki Clinic Inquiries

If you contact Ol’ Natural Reiki Clinic, we may collect the information you choose to provide, such as your name, contact details, location, session interest, preferred time, and message.

Reiki inquiry information is used to respond to your request, discuss session availability, provide general service information, and coordinate next steps.

Please do not submit sensitive medical information through the website contact form. Reiki is offered as a supportive wellness experience and is not a substitute for medical care, diagnosis, or treatment.

Your Privacy Choices

You may contact Ol’ Natural to ask questions about your personal information, request access to information we hold about you, request a correction, withdraw consent where applicable, or ask that we delete information where legally and operationally possible.

Some information may need to be retained for order records, tax records, fraud prevention, legal compliance, dispute resolution, or legitimate business purposes.

Security, Storage & Retention

Ol’ Natural takes reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

No online system can be guaranteed to be completely secure. Please use care when submitting information online and avoid sending highly sensitive information through website forms.

We keep personal information only as long as reasonably needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Children’s Privacy

Ol’ Natural products and services are intended for adults or for purchase by adults. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information through the website, please contact us.

Changes to This Privacy Policy

Ol’ Natural may update this Privacy Policy from time to time to reflect changes in our business, website, Shopify settings, legal requirements, or service providers. Updates will be posted on this page with a revised “Last updated” date.