Frequently Asked Questions

The finished Ol’ Natural soap is handcrafted in Canada using ingredients connected to Ghanaian sourcing and community-based traditional processing. The deeper sourcing story is shared on the website so customers can understand the people, producers, and ingredient journey behind the product.

The planned African Black Soap bar varieties are Natural, Citrus, Lavender, Mint, and Rose. Each scented version may include its own essential oil blend.

Ol’ Natural’s soap labels highlight vegan, cruelty-free, and gluten-free icons. Always review the individual product label for the most current product details and ingredient information.

Let your soap dry between uses. A draining soap dish or soap saver bag helps keep the bar from sitting in water and can help extend the life of the soap.

Gift sets may include a mix of scents, such as one of each variety, or a preferred scent selection. If custom scent selection is available, leave your preferred combination in the order notes at checkout.

The planned gift set includes five soap bars, a bamboo soap dish, a soap saver bag, and branded insert or gift packaging details. Final contents may vary by product listing.

If order notes are enabled at checkout, you can leave scent preferences, gift notes, or special instructions there. For anything time-sensitive, please contact Ol’ Natural directly before ordering.

Ol’ Natural is beginning with Canada-focused shipping. If you are outside Canada and interested in ordering, please contact us before placing an order so the request can be reviewed.

Delivery timing depends on the shipping method, destination, and carrier. Once your order is fulfilled, you will receive the shipping details available for your order.

Please contact Ol’ Natural with your order details and a short description of the issue. We will review the situation and follow up with next steps.

Because soaps and personal care items are used on the body, returns may be limited for hygiene reasons. Please review the return policy or contact Ol’ Natural with any concerns before ordering.

Yes. Product reviews can be left through the review area on eligible product pages. Reviews help future customers understand real experiences with Ol’ Natural products.

They are separate. Product reviews relate to items purchased through the website. Reiki testimonials relate to experiences with Ol’ Natural Reiki Clinic and may also appear through Google or on the Reiki page.

Ol’ Natural is open to retail and wholesale inquiries. If you are a shop, clinic, wellness space, or local business interested in carrying Ol’ Natural products, please contact us with your business details.

Ol’ Natural Reiki Clinic is Karen’s licensed and insured Reiki practice. Reiki sessions are offered as a supportive wellness experience focused on relaxation, comfort, and calm.

Services may include private Reiki sessions, mobile Reiki clinic visits, animal Reiki, workshops, community sessions, and corporate wellness offerings.

No. Reiki is offered as a supportive wellness experience and is not a substitute for medical care, diagnosis, or treatment. Please speak with a qualified healthcare professional for medical concerns.

Visit the Reiki Clinic page and use the Reiki inquiry form, or contact Ol’ Natural directly with your name, location, and the type of session or workshop you are interested in.